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Terms & Conditions

www.promateworld.com is wholly owned and operated by Printexel (Private) Limited (hereinafter referred to as PROMATE), a company duly incorporated in Sri Lanka under the companies act No. 07 of 2007 and having its offices at Rathna Mawatha, Pore, Athurugiriya, Sri Lanka. PROMATE and its affiliates provide their products and services to you subject to the following conditions. If you visit or shop at PROMATE, you accept these conditions. Please read them carefully. In addition, when you use any current or future PROMATE product or service or visit or purchase from any business affiliated with PROMATE, whether or not included in the PROMATE Web site, you also will be subject to the guidelines and conditions applicable to such service or business.


Please review our Privacy Notice, which also governs your visit to PROMATE, to understand our practices.


When you visit PROMATE or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of PROMATE or its content suppliers and protected by Sri Lankan and international copyright laws. The compilation of all content on this site is the exclusive property of PROMATE and protected by Sri Lankan and international copyright laws. All software used on this site is the property of PROMATE or its software suppliers and protected by Sri Lankan and international copyright laws.


PROMATE grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of PROMATE. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of PROMATE. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of PROMATE and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the PROMATE or PROMATE name or trademarks without the express written consent of PROMATE. Any unauthorized use terminates the permission or license granted by PROMATE. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of PROMATE so long as the link does not portray PROMATE, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any PROMATE logo or other proprietary graphic or trademark as part of the link without express written permission.


If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. PROMATE does sell products for children, but it sells them to adults, who can purchase them with a credit card. If you are under 18, you may use PROMATE only with involvement of a parent or guardian. PROMATE and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


All items purchased from PROMATE are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.


PROMATE and its affiliates attempt to be as accurate as possible. However, PROMATE does not warrant that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free. We do our best to show the exact product image in our product listings. However, we do not guarantee that the product delivered to you will have the same design/pattern, particularly relating to book covers, as the sample image(s) displayed, except in such instances where the shopping cart allows you to select a specific colour or pattern when ordering the product. If a product offered by PROMATE is not as described, your sole remedy is to return it in unused condition.


PROMATE operates on a strictly no return policy. A product may only be returned if a customer received a product that was not ordered, has received a product which does not meet the published specifications or is damaged. In all other instances once a product is ordered it is considered sold and not returnable. PROMATE does not offer a money back guarantee or trial products. It is solely your responsibility to ensure that the product you are purchasing will satisfy your requirements. If you choose to have your order delivered by post, PROMATE cannot offer any guarantee about loss or damage in transit. While delivery by post is cheaper, it does involve greater delay and higher risk in damage or loss.


By visiting PROMATE, you agree that the laws of Sri Lanka, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and PROMATE or its affiliates.


Any dispute relating in any way to your visit to PROMATE or to products you purchase through PROMATE shall be submitted to arbitration in Colombo, Sri Lanka, except that, to the extent you have in any manner violated or threatened to violate PROMATE's intellectual property rights, PROMATE may seek injunctive or other appropriate relief in any court in Sri Lanka, and you consent to the exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules prevailing in Sri Lanka. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.


Please review our other policies, such as our Pricing and Availability policy, posted on this site. These policies also govern your visit to PROMATE. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


You may reach us at PRINTXCEL PRIVATE LIMITED, No. 164/4-A, Bakmeegahawewa Road, Pore, Athurugiriya, 10150, Sri Lanka.


As part of the normal operation of our services we collect and, in some cases, disclose information about you. This Privacy Policy describes the information we collect about you and what may happen to that information. Although this policy may seem long, we have prepared a detailed policy because we believe you should know as much as possible about PROMATE's practices so that you can make informed decisions. The privacy practices of this statement apply to the PROMATE website and sub domains (collectively the "Site"). As described below, some of your personally identifiable information is disclosed to third parties and used by us and third parties. By accepting the User Agreement, you expressly consent to our use and disclosure of your personally identifiable information. This Privacy Policy is incorporated into and subject to the terms of the PROMATE User Agreement.


We ask that minors (under the age of 18) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with your parents or guardians. This policy applies only where a service provided by us requires you, the user to LOG-IN by way of entering your assigned Username and Password at our LOG-IN page.



PROMATE cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.



We will do our utmost to ensure that access to the Site is consistently available and is uninterrupted and error-free. However, due to the nature of the Internet and the nature of the Site, this cannot be guaranteed. Additionally, your access to the Site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.


Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions without any notice or legal course applicable to us in this regard.


In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices in operating the Site, your sole and exclusive remedy is to discontinue using the Site.


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